Get in Touch With Us
Sites like Chumba Casino publishes independent comparisons of sweepstakes and social casinos that operate as alternatives to Chumba Casino — sites like Crown Coins, Spinblitz, Lone Star and others we rank on this site. If you have a question about how we cover these sites, spotted something that needs a second look, or want to raise a concern about a listing, this page tells you how to reach us and what to expect.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to stand in for a real answer. Please tell us upfront what your message concerns; it helps us route it to the right person and reply faster.
We aim to respond within a few working days. During busier periods, particularly when we're updating rankings or state-availability data across the sites we cover, it may take a little longer.
What You Can Get in Touch About
- Ranking and rating questions — If you'd like more detail on how we scored a particular sweepstakes casino, including its Sweeps Coin welcome offer, Gold Coin package value, or redemption terms, ask and we'll explain our reasoning.
- Corrections — Welcome bonuses, excluded-state lists and redemption minimums at sweepstakes casinos change often. If you believe something we've published about a site like Crown Coins, Spinblitz, Lone Star, MegaBonanza or any other listed operator is out of date, tell us and we'll verify it.
- State availability reports — If you're in a state we've listed as excluded, or you've had a different experience with a site's eligibility check, let us know the state and the site — this feeds into how we keep our comparisons current.
- Redemption experiences — We don't process withdrawals or guarantee payout outcomes, but reader reports on how redemption played out at a given site help inform our reviews.
- Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss coverage, introduce yourself and outline the enquiry.
- Responsible play concerns — If gaming has become a problem for you or someone close to you, please say so in your message. We can point you to support resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time.
What We Can and Can't Help With
We're an independent comparison resource, not an operator. That means we can explain how our rankings and reviews work, correct factual errors, and pass along feedback — but we can't access your account at any of the sweepstakes casinos we cover, process a Sweeps Coin redemption on your behalf, or override a site's own eligibility or verification checks. For account-specific issues, such as identity verification (KYC) delays or a redemption dispute, the fastest route is always the support channel on the operator's own site, since they hold the account details and transaction records we don't have access to.
We also don't take enquiries that ask us to help bypass a state exclusion — for example, through a VPN or false location details. Sweepstakes availability genuinely varies by state and changes over time, and we won't advise around that.
A Note on How We Cover These Sites
Our comparisons and ratings are based on published terms, coin values, game libraries and stated state availability at the time we check each site, not on placement fees. Some of the operators we review may compensate Sites like Chumba Casino if a reader signs up through a link on our site, but this has no bearing on how a site is scored or ranked. If you ever think an entry reads more like an advert than an honest assessment, tell us — that feedback goes straight to the people who write and check the content.
Every player we hear from is assumed to be 18 or older (21 at sites that require it), and Gold Coins referenced across our content have no cash value — only Sweeps Coins are redeemable, and no purchase is ever necessary to enter or win. If your message touches on any of this, mention it plainly so we can address it accurately.
Before You Write In
A few details help us answer faster:
- The name of the site or offer your message relates to.
- Roughly when you noticed the issue (bonus terms, coin values and excluded-state lists shift, so dates matter).
- Whether you're reporting something for a correction, asking a question, or raising a concern about responsible play.
Thanks for reading and for taking the time to reach out. We look forward to hearing from you, and we'll always follow up with a real response.